Tickets
Which ticket categories are available to me?
Within the ticketing system, you have numerous options for ticket categories, and the comprehensive list is provided here for your convenience: Salary...
What is the purpose of the ticket feature?
The ticket feature simplifies the communication between you, your employer, and our support team, ensuring a smooth process for addressing various nee...
How do I delete a ticket?
To manage your tickets, please navigate to the ticketing feature on the left side of the menu or at the dashboard within the app, where you'll find a ...
Can I edit or update a ticket once it is submitted?
Your access will be limited to viewing, commenting, and attaching files/images within the system; however, please note that the ability to edit or upd...
How can I check the status of my ticket?
In order to check the status of your ticket, you need to navigate to the ticketing feature on the menu or the dashboard within the app. There, you'll ...
What information should I include when submitting a ticket?
Based on the ticket category, there are different fields provided, and in certain categories, you can also attach documents for additional information...
What happens after submitting a ticket?
Upon submitting a ticket, our system ensures that a dedicated team member is assigned to your request, who will then take proactive steps to follow up...
How do I submit a ticket?
Log in to your account and navigate to the dashboard, or navigate to the Menu and select ‘’Tickets’’. Once you've accessed the ticketing feature, you'...
Where is the "Create a ticket" button on the phone app?
Located at the top, near the page name label, you will notice an arrow that provides access to both the "Create a ticket" button. Any questions? Feel ...
Is there a way to track the history of my tickets?
For a comprehensive overview of your ticket history, you need to navigate to the Ticketing feature on the left side of the menu or the dashboard withi...
What are the operating hours and days?
Our dedicated teams operate from 7:15 am to 7 pm UTC, Monday to Friday, ensuring professional and timely support for all your inquiries and concerns. ...
Do I need an account to submit a ticket?
Yes, for ticket submission, it is essential to have an active account. To explore more of the benefits and features provided by our platform, we invit...