Within the ticketing system, you have numerous options for ticket categories, and the comprehensive list is provided here for your convenience:
Salary change: Active EOR can request a salary change. This feature simplifies the process by notifying your employer through a structured ticket submission.
Fee disputes: This option assists you in handling discrepancies in transaction amounts. Provide the transaction ID for us to review and details on the received and expected amounts.
Bonus: Active EOR users can formally request a bonus, and the system will automatically notify your employer or us.
Feedback: This category is for providing feedback or suggestions regarding our services, features, or user experience. If you have any ideas for improvement or general feedback, this is the place to share them.
Report a bug: Use this category to report any technical issues, errors, or bugs you encounter while using our platform. This helps our team identify and address issues to ensure a smooth experience.
Other: If your query or request doesn't fall into the predefined categories, the "Other" option is your go-to choice. By selecting this option, a chat will open, connecting you with our dedicated team. This personalised assistance ensures you can create a ticket for any matter not covered by the specific categories.