How to cancel or modify your direct debit mandate?

You’re always in control of your direct debit, and you can update or stop it whenever your business needs change. Here’s how to manage your mandate:

• Cancel through your bank

Every direct debit can be stopped at any time by contacting your bank. Once cancelled, no further payments will be collected.

• Contact Native Teams support

If you want to cancel, update your bank details, or modify your existing mandate, our support team can handle it for you. 

Payments will no longer be collected automatically, and you’ll need to switch to manual payments unless you set up a new mandate. (Keep in mind: from early 2026, a €25/user monthly fee will apply to accounts that choose not to use direct debit).

Not the answer you were looking for? Please feel free to contact our support@nteams.com for more assistance.