Why did my card top-up fail?

If your EPS card top-up failed, it may be due to one of the following reasons:

• You don’t have enough available funds to complete the requested top-up
• The request amount outside the limits is automatically rejected
• If your card is frozen, blocked, expired, or inactive
• Your organisation may have disabled instant processing or card top-ups

What should you do next?

• Check your wallet balance
• Verify your card status
• Confirm the requested amount is within limits
• Contact your employer or support team if the issue persists

Please remember that your funds are always safe in your wallet unless a top-up is successfully completed.

Not the answer you were looking for? Please feel free to contact our support team for more assistance.