Why has my withdrawal/bank transfer failed or been blocked?

The most common causes are a currency mismatch with your bank account, an incorrect or closed IBAN, or additional verification being required. Please check that your bank details on the platform are up to date and match your account's currency. 

If a bank returns a transfer, the funds are returned safely to your wallet, and you can withdraw again with updated details. If we need any additional information to release a transfer, we'll let you know exactly what you need to provide. Sending it promptly is the fastest way to unblock the payment.